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Courtesy Cleaners complaints

700 Osprey Avenue
Sarasota, FL 34236
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(941) 379-9093

http://www.courtesy-cleaners.c...

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Total Amount in Dispute:
$147.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Courtesy Cleaners closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Courtesy Cleaners

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6/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $147.00 Amount Settled: $0.00

Customer Complaint

4/19/2024

On February 15, I dropped off five men's shirts at Courtesy Cleaners located on Fruitville Road in Sarasota, Florida. They lost one of the shirts, a plaid Tommy Bahama shirt. Karen was supposed to look for the shirt but she never once got back to me. I called her one time each week and also passed by in person but she kept putting me off. Finally, I received a call back from Johnny, who I understand is the manager of store number four. He put me in touch with the general manager, a man named Bhavi or Bobby. He searched for the shirt, but was not able to locate it. Therefore, I asked to be reimbursed for the shirt. I explained to him the cost of the shirt after he requested to know the value. And ever since then, he has not responded. I have screenshots of my receipt as well as the text messages between Bahvi and myself. The store number is 941-379-9093. Resolution Sought I want to be reimbursed for the value of the shirt immediately. The shirt cost $138 plus tax.

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