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Courtesy Ford complaints

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3533 N. Vermilion Street
Danville, IL 61832 | Get Directions

(217) 806-4530

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Total Amount in Dispute:
$9,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Courtesy Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Courtesy Ford

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4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

The dealership has had my vehicle approximately 12 months in the last 1.5 years. Paid 3000 to have transmission rebuild and they didn't. It went out then they put one in from a local junk yard. It went out as well. My vehicle has been there 6 months this time. I've got nowhere to turn Resolution Sought A rebuild transmission as promised 2 years ago

10/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $6,500.00 Amount Settled: $0.00

Customer Complaint

9/9/2022

Courtesy Ford Finance me a 2013 Chevy Tahoe 6/2021 January 2021 the truck stopped on the highway 30min away from my hometown next day got the car towed to courtesy come to find out the truck had metal shavings in the engine had a warranty on the truck The truck set in the service department for over four months still no positive results I would like the money that I put into the truck as well as money back for my credit which I was repairing an is now in limbo Resolution Sought Return the money that I payed into while it was in my possession

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