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Courtesy Ford Inc complaints

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401 Pleasant Valley Blvd
Altoona, PA 16602-6403 | Get Directions

(814) 942-3000

http://www.courtesyforddirect....

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Courtesy Ford Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Courtesy Ford Inc

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1/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

12/20/2021

Purchased a 2021 F150 new truck from Courtesy Ford, Altoona Ford. Salesman said it had navigation app, which i was wanting, a sales manager even helped us enter a destination. Told it was free for life of truck, few months later a was notified by Ford my trial period would be up and it would cost per month. I called my salesman and he assured me that it was free for life of truck. Well navigation was shut off, I sent sales managers emails and they never replied. I went to dealership and talked to sales manager and he promised they would look into it and get back with me ,that was over 2 months ago. I had chats with ford reps 3 times and they said they would contact Courtesy ford and someone would contact me, no one ever has. I even sent a letter to Ford customer relationships center 15 days ago and never got a response. I was lied to about what options came with truck, i contacted everyone but God and no one will answer me. The salesman no longer works there, but i feel they owe me because salesman mislead me on options twice. I would like some action, thanks. Resolution Sought I want justice, give me the navigation free for as long as I own truck. Salesman sold it as option. And, after Ford said it cost monthly, salesman assured me I didn't pay it was an free option. Courtesy hired him, he should have known what he was selling. they will not even answer me when asking about it.

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