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Courtesy Loans complaints

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105 West 5th Street
Elk City, OK 73644 | Get Directions

(580) 243-0467

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Courtesy Loans closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Courtesy Loans

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8/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

7/21/2023

This company not only has had an employee arrested for embezzling I was never notified as a customer I feel my account was affected I have paid well over $500 that was borrowed back to this company they have lied several times about payment information lied about the change to my address I go in every two weeks to get it paid off and should have been done with it long ago the DM refused to email me as I requested regarding these issues as well and they will not give me a phone number or any other person to contact about this issue. Resolution Sought I would like for all extra fees they have added on due to their lack of information given when I have asked several times I should have zero extra fees.

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