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Courtney Tire Services complaints

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726 Broadway
Chula Vista, CA 91910-5383 | Get Directions

(619) 420-5575

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Total Amount in Dispute:
$15.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Courtney Tire Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Courtney Tire Services

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12/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

11/30/2022

Well I took my SUV in to have 4new 22" tires put on it was time for new tires. Now when they put my new tires I purchased from Courtney's tire service and I drove away the next day my new tires stared to lose air so I went back and told them what happened they said new tires will lose air and will have to put air in them and then it will be alright I said ok so then the next couple of days I started to have problems so I went back so they took off one tire and then said o you need new rims then I said why didn't any tell me what's up I told them that's not so because when I came to them I never had any problems with leaking rims then I ask to meet me half way they said don't come back. Resolution Sought I just want what I payed for is new tires with no leaks.

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