Courtyard.io complaints

Thank you for bringing this matter to our attention. We take customer concerns seriously and strive to address them in a fair and transparent manner. Below, we have addressed the specific issues raised in this complaint: 1. "The company does not pay what they claim for cards bought from them on resale": -Our platform clearly states that "Market data and prices are subject to change. Comps are informed by recent sales and data from platforms such as eBay, PWCC, and Pricecharting." -We aim to offer competitive and accurate prices based on comprehensive market data. While there is no single definitive source of Fair Market Value (FMV), the offer provided to this user was aligned with available comps at the time of the transaction. -Users always have the option to list their cards for a higher price if they believe the FMV does not align with our offer. 2. "They charge people for things they did not purchase by using card info from previous sales": -This claim is incorrect. We have thoroughly investigated this user's transactions, and there is no evidence of unauthorized charges. -Our platform processes payments securely, and users are never charged for items they do not receive. -Any slight variations in charges are due to standard blockchain transaction fees, which are transparently communicated to our users. These variations are typically minor and amount to mere cents. 3. Chargeback and Resolution of Unauthorized Charges: -The user acknowledges that their bank resolved their dispute in their favor. However, initiating chargebacks often leads to account restrictions, which explains why they were unable to redeem funds. -We adhere to industry-standard policies, and chargebacks are taken seriously to protect both users and the integrity of our platform. 5. "Not honoring their promise to buy back cards at 70–90 of their fair market value": -This is also a misunderstanding. Our buyback offers are based on current market data, which is informed by multiple platforms. While market values can vary slightly depending on the source, our methodology ensures fairness and transparency. -The user was presented with an offer aligned with this process, and they retained the option to sell their card at a different price if they chose. Conclusion and Final Resolution: While we understand this user's frustrations, we believe we have acted in accordance with our stated policies and industry standards. We have: -Provided clear explanations about our pricing methodology and transaction processes. -Resolved the issue of the alleged unauthorized charge via their bank's investigation. -Taken steps to ensure transparency in all communications. We regret that this matter escalated to this point, especially given the user’s consistent hostility and disrespect toward our support team. While we strive to accommodate all users, we must also maintain a professional and safe environment for our team members. At this time, we consider this matter resolved and encourage the user to review our platform policies for future clarity.

Read More

Read More