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Covers & All complaints

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595 Old Norcross Road, Suite G
Lawerenceville, GA 30046 | Get Directions

(800) 260-2829

http://coversandall.com

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Total Amount in Dispute:
$209.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Covers & All closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Covers & All

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5/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $208.75 Amount Settled: $0.00

Customer Complaint

4/25/2024

We ordered patio bench covers for benches outside over their website. It somehow got ordered twice on the same day. Before I could cancel the second duplicate order, I was changed for it. I received the first package and have been happy with it. The second package is stuck with FedEx, and we haven't received it. I have called their call center to find a way to return the duplicate order and reimburse my money. But each time I do, they give me the run around. They have me fill a ticket and state that they will call me back. But they never do. Finally they told me to send an email to their comments email, which would never get my query answered. I am extremely frustrated. They never once stated anything about their return policy and I feel I will never get any help with this. I don't want to spend this much money on a duplicate item. Resolution Sought Allow me to return the item and reimburse me for the money I spent on the duplicate item. I loved the product and have considered using them again, but this customer service has soured me on the company in general.

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