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Cowboy Capital Saloon & Grill complaints

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301 4th Avenue
Dodge City, KS 67801 | Get Directions

(620) 371-7500

http://www.cowboycapitalsaloon...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cowboy Capital Saloon & Grill closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cowboy Capital Saloon & Grill

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9/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/8/2024

We waited over an hour for our dinner. When we finally received the meal, it was not hot. I asked to talk with the manager. She tried to say that they were short staff, but I told her that did not solve the problem. She said she would discount the dinner. When we got the bill, she had discounted a $72.00 bill by $6.00. What an insult. Resolution Sought I would like to talk with the owner, but I cannot find his/her name.

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