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Cox Mazda complaints

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3101 Cortez Road West
Bradenton, FL 34207 | Get Directions

(941) 729-3834

https://www.coxmazda.com/

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Total Amount in Dispute:
$1,700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cox Mazda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cox Mazda

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9/2/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

8/10/2021

Sold a car 2019 mazda mx5 on July 5th 2021, have not received payment for vehicle. Resolution Sought Be paid for vehicle in a timely manner

Company Response

8/19/2021

Company states the check cleared their bank on the 11th of August

Customer Rebuttal

9/2/2021

Consumer states; Please be advised that my complaint has been resolved. Thank you.

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