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Cox Tree Removal complaints

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51 McDaniel Drive
Jackson, TN 38305 | Get Directions

(731) 394-3731

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Total Amount in Dispute:
$1,900.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cox Tree Removal closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cox Tree Removal

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8/7/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,900.00 Amount Settled: $0.00

Customer Complaint

7/21/2022

He gave us an invoice for the service which was cut down tree, clean up and haul for 2500 he came on the 28 of June cut some limbs off and didn't come back till day later its already July 20 2022 and he has not showed up to finish the job or to clean up and he left what he did cut on the curb I've tried getting home to come and clean up a haul but he keeps saying that he would come the next day but never showed up. Resolution Sought Its been almost a month and i have to spend more money to get someone else to finish his job i would like money back.

Company Response

7/27/2022

I'm going to clean up what's left. I just spoke with her.

Customer Rebuttal

7/30/2022

I did talk to me but he has not been here since then which was 7/27/2022 and i honestly feel that he called just so he could have a respond with my complaint he also came that day just to get his machinery but that was all he hasn't been here to finish cutting the tree and to clean up as always he keeps say that his coming and doesn't show up. His doing other jobs but has no intention to finish my my yard is a mess he broke my fence and the dog house door he didn't care about my yard he literally cut and let the limbs drop. As i told him on the phone i don't even know if he his going to come and finish his cutting the tree.

Company Final Response

8/3/2022

I’ve already spoke with husband we’re finishing the job tomorrow morning idk what she’s talking about I speak to her husband not her thanks and this my final response I’ll be to finish I haven’t beeen having help and I gave them a deal on the tree when other companies told me to charge way more then I did because they couldn’t get anyone to do the big tree so it’s taking longer then I thought because it’s a giant giant oak tree and almost the whole tree is cut

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