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Coyne Oil Corp complaints

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914 West Pickard Road
Mt Pleasant, MI 48858-9688 | Get Directions

(989) 772-2270

http://www.coyneoil.com/splash...

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Total Amount in Dispute:
$146.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Coyne Oil Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Coyne Oil Corp

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12/12/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $146.00 Amount Settled: $0.00

Customer Complaint

11/7/2022

I went to the office in Evart and ordered 300 gallons of propane for my 500 gallon tank that I own. I paid them 541.29 cash and with an energy draft from the state which was over 100 dollars I thought it was paid in full. Today we received a bill with some kind of write off -small balance write off for 146.00. I paid for the propane on 10-20 in full. They gave me 30.11 cents off for that day fuel was delivered on 10-27 and there's Michigan home heat credit of 27.69. I don't see the draft from the state on the bill at all. My wife and I are retired and this might be a mistake but we have had trouble before with other companies before that's why we started paying in cash. They delivered 301 gallons. I could see paying for 1 gallon the rest of the fuel was paid for Resolution Sought Stop taking advantage of us. I don't know what they mean small balance write off but I DON'T SEE THE ENERGY DRAFT ANY WERE

Company Response

11/29/2022

Company states; Mr. Langworthy, called on November 7th, with questions about his statement. It was explained that the statement was automatically generated on the 1st. The money from the energy draft was received on 11/2/22, and therefore, was not reflected on statement, when the driver delivered, the amount needed to fill was over the amount quoted, so Coyne did a small balance wrote off to cover the difference, I did not charge customer. It was explained to Mr. Langworthy on November 7th, that he had a zero balance on his account, which was confirmed by recording.

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