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CPI Security Systems complaints

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2456 Remount Road #307
North Charleston, SC 29406 | Get Directions

(843) 998-7573

https://cpisecurity.com/

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against CPI Security Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against CPI Security Systems

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4/23/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

4/4/2025

CPI just bought QEI and neither company are fixing the recurring problem of my video doorbell not working. Neither company returns my phone calls to service the problem. QEI now usese an answering service and never gets on the phone or calls back. Each month we pay $40 for monitoring but the video doorbell does not work. Video doorbell battery looks expanded and likely the cause. This problem has been going on since November 2024. Resolution Sought 2 Options: replace defective video doorbell at no charge and credit account $250 for monitoring fees paid. Or release us from the monitoring contract with no further charges.

Company Response

4/10/2025

Good Morning, Thank you so much for your assistance in forwarding the complaint by Mr. Wittes. Since the initiation of the complaint, we have spoken with Mr. Wittes and have scheduled for a technician. We feel this satisfies this complaint. Please let us know if any further assistance is needed. Thank you, Brittany Thompson

Customer Rebuttal

4/10/2025

Just because a technician is scheduled it doesn't mean the complaint is resolved. This problem has been going on since November 2024. Resolution Sought 2 Options: replace defective video doorbell at no charge and credit account $250 for monitoring fees paid. Or release us from the monitoring contract with no further charges.

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