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CPJ Construction LLC complaints

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207 West Nicholas Road
Lone Jack, MO 64070 | Get Directions

(816) 673-6363

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Total Amount in Dispute:
$9,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CPJ Construction LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CPJ Construction LLC

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5/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $9,500.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

We had our concrete driveway torn out and replaced. Signed contract with 3 yr. Warranty with CPJ Construction LLC 7/31/23 Corderro Jimenez License # 001932-2023 Started on 8/1/23. Concrete poured on 8/3/23, not enough concrete so finished up the following day. On 8/10/23 walkway cracked. They returned and cut out a section and redid. The job they did was terrible, when it rains the water runs toward my home. It's not even covering where my old walkway was. It looks terrible. Also I was told sealer was added, but my driveway is full of sand and pitting . Everyone that sees it says, who did this? There's concrete all over my house and flower bed along walkway. They dented my garage door, and I will have to paint due to the concrete splatter. I've tried to contact the licensed contractor Corderro Jimenez, license #001932-2023 (expires 9/30/24 but he has not responded. He closed out his fb page and will not respond via telephone. Please I need help, this was a huge expense, and I can't afford damage to my foundation that this may cause. Resolution Sought Fix it right so that the water flows away from the house. Fix whatever is going on with the pitting and the continuous sand rising to the top. Seal the concrete, as I don't believe that was added like I was told. $300.00 for the paint I will need. Otherwise, refund my $9500.00 and I will have some else fix it all.

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