Find a reputable business?

Complaints and Resolutions

CPP Diesel complaints

Read Complaints File Complaint View Full Report

238 Westbend Road
East Millsboro, CA 15433 | Get Directions

(724) 785-4022

http://www.cppdiesel.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,135.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against CPP Diesel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against CPP Diesel

Sort by

10/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $129.87 Amount Settled: $0.00

Customer Complaint

10/1/2024

Had ordered parts for my truck and received 2/3 items. I asked where the third was they said back ordered I asked for a cancellation and refund if it was going to take a while to receive they said yes. Waited weeks and 5 attempts to contact for a return they said they issued a return but never saw it in my bank/credit card transactions. I have all the emails still and screenshots. Resolution Sought Return the refund.

5/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,004.86 Amount Settled: $0.00

Customer Complaint

4/11/2024

I ordered parts from this company on 2/20/2024. I ended up changing my mind and canceled the order and they replied and supposedly started the process. To this date 4/9/2024 I have been trying to get into contact with this company and have received nor heard anything from them. I ended up using affirm to transact this deal which is probably making this even more of a hassle. Resolution Sought At this point I would either like my money back or just get the parts I have ordered.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile