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CPS Energy complaints

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P.O. BOX 1771
San Antonio, TX 78296-1771 | Get Directions

(210) 353-2222

http://www.cpsenergy.com

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Total Amount in Dispute:
$598.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CPS Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CPS Energy

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9/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $597.74 Amount Settled: $0.00

Customer Complaint

8/28/2024

I received a notice from CPS energy stating that I owe $597.74 for a bill that was in my name in 2006. I disputed this twice with the company as I have no knowledge of this account nor have I Ever had an account with CPS. All of my bills get paid to my landlord. I have never paid or had an account to where I needed to pay directly to CPS themselves.. CPS they stated that they allow people to turn on service over the phone. This 18 year old bill is not mine and I cannot be held responsible for it. They need to be more responsible and strict with how they handle their access to services. CPS Energy - San Antonio Texas. Resolution Sought Delete the past due balance in its entirety.

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