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Cra-Z-Art complaints

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1578 Sussex Turnpike
Randolph, NJ 07869 | Get Directions

(800) 272-9278

http://cra-z-artshop.com

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cra-Z-Art closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cra-Z-Art

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5/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

5/3/2024

I bought one of their cotton candy machines. It didn't work at all. So I bought an other one it started smoking within minutes then it stopped working too. I contacted them via email immediately. I have since contacted them 3 times or more in the last week and a half and they still haven't done anything to resolve this issue. Now they aren't even responding to me at all. Resolution Sought I want. Refund, plus interest for the time and trouble of trying to get this resolved to no avail. Also I want then to recal this item completely as they are obviously not only junk but a fire hazard with major safety issues.

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