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Craft Warehouse complaints

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3930 Rickey Street SE
Salem, OR 97301 | Get Directions

(503) 589-1377

http://www.craftwarehouse.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Craft Warehouse closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Craft Warehouse

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4/3/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/13/2025

Craft warehouse in Salem is closing. I had bought one of their cutting benches and was a little on the fence about buying it but the lady said she'd throw in these two mats that were on them and they were fairly nice mats. I had just had $181 of material cut on him two days in advance when I bought them so I know they were nice, but when I went to pay for the bench and all my other stuff, the lady said I couldn't have it until the end of the month when they closed, but she wanted me to pay for it and then she wanted me to pay extra for the mats, but she didn't remember. She said she'd give them throw them in for the hundred so reluctantly, I paid for it out of excitement then I went home and thought about it and thought that's weird. I couldn't bring it home so I went and got some more stuff and asked one more time about the bench and when asking about the bench, I noticed they had taken the good mats off of it and put some really really really bad mats on it. I didn't say anything I didn't wanna make a big fuss, but I was afraid that they would do something else to the bench. I have paid for the bench and still don't understand why I didn't bring it home. they have three benches. They would have two benches left and they have a hardly any material left to need those benches for please help please I would like to go get my benches before something else is stolen. They will say that they did not take those mats, but I know they took those mats the mats that they have on them n Resolution Sought I would like to come pick my bench up before they trade it for the one that is broken and tell me I bought that one

Company Response

3/24/2025

Fabric cutting tables she is refering were being presold while in use, after which customer was notified after we were done with them. Customer had 1st pick of 3 tables. Which is one she then picked up. The cutting mat would have more use on them as we continued using them during closing out of fabric inventory. Her claim as anything being stolen is offensive & false. If her hevavior was normal towards staff I would consider other options but at this point all sales are final!

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