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Craigslist Inc. complaints

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222 Sutter Street 9th Floor
San Francisco, CA 94108 | Get Directions

(415) 566-6394

http://www.craigslist.org/

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Total Amount in Dispute:
$2,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Craigslist Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Craigslist Inc.

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6/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

5/25/2022

Tried purchase 2004 camry. Purchase ebay gift cards total of 1600 dollar never received my car or cash Resolution Sought I want my money and I want prosecution

10/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/20/2021

Craigslist has been very rude I have tried to put puppy ads in for the past 3 weeks and I've put them in that posted them and all the sudden they are flagged and removed I asked him why every time and no one ever answers me so therefore my puppies do not get sold. they are 7 weeks now. I put "REHOMING FEE" and posted for FREE! STILL REMOVED! WHY? Resolution Sought Explain to me what is wrong with my post! what have I done wrong with my post, why it got removed so I can correct it and get it Published!

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