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Cratedparts.com complaints

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7950 Northwest 53rd Street
Miami, FL 33166 | Get Directions

(888) 554-0244

http://www.cratedparts.com

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Total Amount in Dispute:
$895.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cratedparts.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cratedparts.com

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9/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $895.00 Amount Settled: $0.00

Customer Complaint

8/8/2024

Wired $895.00 through money on 8 Apr. 2024 for an engine for a 2012 Honda Odyssey, through this fraudulent website site headed by an individual in Port St. Lucie FL. by the name of Suarez Jenny. I was told the engine would arrive at my repair shop by 30 April 24. Consequently, it never arrived. I've had several conversations about the whereabouts of the engine or a refund for my hard earned cash, no luck. He gave me phony tracking information and reference #s claiming to send a certified refund check. It has all been fraudulent. I am a senior and a veteran, money is tight. How many others out there have been scammed by this website and person. The address is listed as 7950 NW. 53rd. St. Miami Florida. 33166 The parts Manager or fraud coordinator goes by the name of Tim Anderson. 1- 888-554-0244. Mr. Suarez Jenny retrieved my money from a money gram location in Port St. Lucie FL, on 9 Apr. 2024. I would like my money returned from this individual along with my $88.00 wiring fee for this scam. Thank you for your help! Resolution Sought My money returned as promised to my mailing address . Also their scam practices looked into. I'm sure there are other victims out there. They hide behind cash app and venom, to cover their tracks! Let me know if any additional information is needed. I have a paid receipt from them and also Moneygram if needed. Ref# 56725408 Dated 04/08/2024. $895.00

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