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Craw-Kan Telephone Cooperative complaints

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200 North Ozark Street
Girard , KS 66743 | Get Directions

(800) 362-0316

https://ckt.net/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Craw-Kan Telephone Cooperative closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Craw-Kan Telephone Cooperative

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7/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/12/2024

They are over charging its original customers. Calling it a coop, since they have expanded They offer same service to outside customers now at a cheaper rate. They charge locals 35 a month to have a home phone that is no longer needed. I was told it was because they receive grant money from the state to provide home phones. How is this not double dipping? Why dont the new customers have to pay the coop and why do they get a discounted rate? The coop is nothing more than a scam. There is no benefit for being in the coop except a check that is about 18 of the monthy bill that was paid. They use random years to pay the return knowing that people will move and never return for their money. I feel it's time to put a stop to this ridiculous state grant that is causing them to charge their original customers extra $35 a month/ $420 a year per customer. Especially when they claim to be a non profit organization but yet give thousands and thousands in bonuses and trips to their employees. This economy is tough enough, we don't need telephone companies taking advantage of us too. Thank you. Resolution Sought Please explain to me why dont the new customers have to pay the coop and why do they get a discounted rate? I would like for the coop to be optional and they shouldn't still be getting a grant for something that is NOT needed anymore.

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