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Crawl Walk Jump Run Therapy Clinic complaints

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42804 Garfield Road
Clinton Twp, MI 48038 | Get Directions

(586) 323-2957

https://crawlwalkjumprun.com/

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Total Amount in Dispute:
$1,160.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Crawl Walk Jump Run Therapy Clinic closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Crawl Walk Jump Run Therapy Clinic

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5/15/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,159.91 Amount Settled: $0.00

Customer Complaint

4/7/2022

They were doing medical treatments on my daughter against my knowledge and I have a court order stating she is not to receive treatments but her father enrolled her and they have done treatments for 3 months without contacting me but they had all my info on file and billed both our insurance Resolution Sought Enforced to check with both parents before doing treatments and diagnosis and take there diagnosis off my daughter's medical records. Please and thank you

Company Response

5/3/2022

Company states; If this occurred at our facility and her daughter is a patient I would need a medical release to address this issue under HIPPA Law. If this occurred and the parent would like to schedule a call to address the administrative aspect of per complaint I am happy to do so. At Crawl Walk Jump Run Therapy Clinic we take complaints seriously and we are always open to feedback. Thank you,

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