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CRDFX complaints

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643 East Avenue, Suite 4
Warwick, RI 02886 | Get Directions

(866) 902-1592

http://www.crdfx.com

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Total Amount in Dispute:
$190.00

Total Amount Settled:
$80.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

6 complaints against CRDFX closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

6 complaints against CRDFX

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11/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $39.90 Amount Settled: $0.00

Customer Complaint

11/1/2023

They have been trying to charge said amount multiple times a day for multiple weeks. I know nothing of this company let alone allow them to charge me something I have no idea of. Resolution Sought They have not received any money from would just like them to stop trying to charge me for something I don't want need or use.

10/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $29.99 Amount Settled: $0.00

Customer Complaint

9/20/2023

They keep pulling money from my account and I never heard of them. I need my money Resolution Sought My money refunded and then to stop pulling it out. I need all of my money

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