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Creative Nails complaints

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9536 Liberia Avenue
Manassas, VA 20110-1719 | Get Directions

(703) 330-6990

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Total Amount in Dispute:
$110.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Creative Nails closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Creative Nails

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12/19/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $110.00 Amount Settled: $0.00

Customer Complaint

11/7/2022

Went there for nail to be done and got home and nail popped off so went back Thursday for redo and 2 more popped off and my daughter same thing happened we get are nails done all the time and never had this problem all they can say is come back we fix for you horrible place. Resolution Sought Refund my money.

Company Response

12/7/2022

The customer was coming with her daughter to get their nails done at our shop 3 weeks ago. Our 2 nail technicians had spent hours to do their nails and the customer left the shop with a happy and satisfied attitude. Then a day later, she came back to the shop to fix one of her nails that was broken. She didn't mention any dissatisfaction as well as any issue on her nails and daughter's nail at this time until 3-4 days later, she went on to our Google website and gave us a very bad review about our shop. Our management teams have reached out to her and offer a redo for her nails but she refused to do that and asked for a refund. Business like our nail salon and restaurant who render services before payment made are caught in a very bad situation. After the services are performed, we cannot take back the time and all material already used. This is the equivalent of a dine and dash. It would be a grave injustice should the customer received her money for services that already rendered satisfactorily as proven by her payment. We prioritize professional and high quality of services in conducting our business. We sincerely apologize for any misunderstanding or inconvenience this matter has caused the customer. If possible, we invite the customer to return to the salon and speak to manager directly and we would like to reach an amicable resolution and hope that the customer would agree to allow us to demonstrate that such a solution could be attained.

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