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Creative Tonic complaints

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503 West 38th Street
Austin, TX 78705 | Get Directions

(512) 215-0399

http://www.creativetonic.com

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Total Amount in Dispute:
$23.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Creative Tonic closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Creative Tonic

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7/8/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $22.50 Amount Settled: $0.00

Customer Complaint

6/4/2021

I ordered a Prep U total clean set on May 14 2021, paid 53.95. Received it on May 18, damaged with items leaking, nasty odor. It took me 1 week of daily email complaints and sending picture before I was finally sent a return label. I returned the package and company refund me 31.45 because they said an item was missing plus they charged 9.00 shipping to add insult to injury. This is the worst shopping or customer service experience I have ever encountered. Resolution Sought I would like my 22.50 balance refunded to me plus an additional 30.00 for all the anguish caused during this transaction.

Company Response

6/25/2021

This customer is obviously upset. We have our return policy clearly labeled on the site. The products were packaged and delivered. An item unfortunately leaked, which happens from time to time. It was the free sample that was enclosed, not the actual products. We offered to replace it. That wasn't good enough. She wanted a full refund but wouldn't return the product. She changed her complaint several times in an email(s), stating different varying stories. The Founder got involved and paid for the shipping to have the products returned. Multiple emails were sent stating what would happen in the return process and she complained about those emails in communication. The items were finally returned with 1 item missing. An additional email was sent stating what would be refunded as there was a missing product minus the shipping fees. The refund was processed.

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