Find a reputable business?

Complaints and Resolutions

CredentialGenie complaints

Read Complaints File Complaint View Full Report

4230 Pablo Professional Court
Jacksonville, FL 32224 | Get Directions

(800) 448-7414

http://www.credentialgenie.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against CredentialGenie closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against CredentialGenie

Sort by

6/17/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/3/2021

I hired this company a few years ago, I've had nothing but delay after delay in services. I escalated things about 6 months ago to the owner whom tried to smooth things over, after not doing the work 80 of the work I paid them for over such a long time period, they just notified me that I would be charged again to start the 80 of the work over since they need to start over due to their process of moving slow. Resolution Sought Refund me or complete the work already

Company Response

6/4/2021

We will go ahead and redo the application per your request. Thank you, CredentialGenie

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile