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Credit Card Sentinel, Inc. complaints

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PO Box 4401
Carol Stream, IL 60197 | Get Directions

(800) 423-5166

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Total Amount in Dispute:
$468.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against Credit Card Sentinel, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Credit Card Sentinel, Inc.

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11/9/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $144.00 Amount Settled: $0.00

Customer Complaint

10/26/2022

I became a lifelong VIP member several years back. I would like a refund because this company is no longer providing the services I paid for. My Member ID#3403515584. Resolution Sought Send me a refund.

Company Response

10/27/2022

in order to process your request, can you please provide the following information: Name, address at the time your membership was active and current address? thank you

1/16/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

I bought a lifetime membership a long time ago. I have called different times to up date my cards. I just found out they are no longer offering their services. Other than never having heard from them in all this time I did have a good experience wit h a locksmith reimbursement. I do not under stand why I was not contacted to let me know I was no longer covered. Resolution Sought I would like a full refund of my membership dues I paid since this was supposed to be a service to me for life. My membership was paid in full in two installment and was very difficult for us to pay that much at the time and it created a very big hardship. Since I thought I was paying for a life long insurance and security benefit I sacrificed for my family. I have my membership # if needed.

Company Response

1/4/2022

Please provide full membership details so that we can research this inquiry. We would need the member's name, address and membership number in order to proceed with our investigation. Thank you

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