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Credit Collection Services complaints

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725 Canton Street
Norwood, MA 02062 | Get Directions

(781) 620-8000

http://www.validationnotice.co...

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Total Amount in Dispute:
$1,667.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

7 complaints against Credit Collection Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

7 complaints against Credit Collection Services

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4/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $140.00 Amount Settled: $0.00

Customer Complaint

3/26/2024

This credit company is saying I owe a debt with Frontier. I have called Frontier several times they told me I have 0 balance talked with Ken about this yesterday. I have a copy of all checks written to them I had their service one day it messed up I called to get it fixed no one showed up. I cancelled all services they were called told me to send box back and I did that . This happened around August ? Not sure exactly. I have never received any bills from frontier I don't and have not had their service. All of a sudden I get a letter from this collection agency saying I owe money just received another one today 3/12/24. I talked to the credit people yesterday and told them to quit harassing me and they haven't quit. This to me is definitely a scam. Resolution Sought Do something about this and make sure they stop scamming other people.

3/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $267.00 Amount Settled: $0.00

Customer Complaint

2/26/2024

Geico Insurance placed this account in collection because they want a past due payment plus a payment that wasn't due in order to stop my insurance from being lapsed. I've never experienced this in my life as I should only have to pay the past due amount to stop this from happening. I had to come up with another down payment And switched insurance companies because of this. Why are they reporting a balance to a collection agency and it's under $500 which is ridiculous because the the collection agency don't know what took place as I am the customer, they offered me a settlement but I got sick with covid twice with 3 months is why I couldn't do the settlement offer. I want this removed from my credit report immediately or I will take them into small claims court like I've did another company and won my case. Resolution Sought Removed this from My credit I will not settle for paid settlement on my credit report as the world knows Covid still exist

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