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Credit Corp Solutions complaints

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121 West South Election Road
Draper, UT 84020 | Get Directions

(800) 483-2361

https://www.jobsatcc.com/

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Total Amount in Dispute:
$896.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

3 complaints against Credit Corp Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Credit Corp Solutions

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6/5/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $894.00 Amount Settled: $0.00

Customer Complaint

5/10/2024

I'm not liable for the debt with Celtic bank. I do not have a contract with credit Corp solutions. They did not provide me with the original contract as requested Resolution Sought Correction to my credit report. I demand this collection be removed from my credit report.

Company Response

5/22/2024

Due to privacy concerns, Credit Corp Solutions, Inc has responded directly to the complainant via the US mail. Please allow 7-10 business days to receive the response. Thank you.

4/24/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1.80 Amount Settled: $0.00

Customer Complaint

3/20/2024

I have had no nothing for 9 or more years ..all that was on my credit karma.. was taken off after 7 years...since then .. these were removed... now these people say they will put on my credit score again....after it was taken off.....they say pay now or it will go back on credit score karma..they can't do this after its already been on there for 8 years...after this many years I'm trying to be build my credit. Resolution Sought Take it off my credit karma..it'd been already on there and take off after 7 years...they say they will come to house to collect.

Company Response

4/19/2024

Company states; Credit Corp Solutions, Inc. is in receipt of a complaint, filed on behalf of Mr. Knight. I'd like to preface our response by saying that it is our sincere preference to positively engage with complainants to resolve their disputes in a fair and practical way. Please be advised that we have responded directly to our customer. We believe our response addresses the concerns raised in the complaint. We trust that this letter adequately responds. Yours sincerely, Customer Care Manager

Customer Rebuttal

4/22/2024

After this was posted ...they stopped calling....They know they were in the wrong....

Company Final Response

4/24/2024

Per our response posted on 04/19/2024, we have responded directly to the customer.

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