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Credit Corp Solutions complaints

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121 West South Election Road
Draper, UT 84020 | Get Directions

(800) 483-2361

https://www.jobsatcc.com/

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Total Amount in Dispute:
$832.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against Credit Corp Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Credit Corp Solutions

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4/24/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1.80 Amount Settled: $0.00

Customer Complaint

3/20/2024

I have had no nothing for 9 or more years ..all that was on my credit karma.. was taken off after 7 years...since then .. these were removed... now these people say they will put on my credit score again....after it was taken off.....they say pay now or it will go back on credit score karma..they can't do this after its already been on there for 8 years...after this many years I'm trying to be build my credit. Resolution Sought Take it off my credit karma..it'd been already on there and take off after 7 years...they say they will come to house to collect.

Company Response

4/19/2024

Company states; Credit Corp Solutions, Inc. is in receipt of a complaint, filed on behalf of Mr. Knight. I'd like to preface our response by saying that it is our sincere preference to positively engage with complainants to resolve their disputes in a fair and practical way. Please be advised that we have responded directly to our customer. We believe our response addresses the concerns raised in the complaint. We trust that this letter adequately responds. Yours sincerely, Customer Care Manager

Customer Rebuttal

4/22/2024

After this was posted ...they stopped calling....They know they were in the wrong....

Company Final Response

4/24/2024

Per our response posted on 04/19/2024, we have responded directly to the customer.

10/29/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/20/2023

This company is listed as a real credit agency - due a fraud case, I am listed as owing to the credit agency. I have tried contacting them several times, but it appears that all of the numbers listed on their cite are inactive. I am willing to pay the amount remaining and resolve the fraud dispute outside of Credit Corp; however, I am unable to login to pay and cannot get ahold of anyone to assist in either the fraud or the payment because, again, none of their contact information actually works. The one time I did actually get a call back, the CSR referred me to the fraud department and I was immediately hung up on. Resolution Sought To actually send me the information needed to make a fraud complaint and/or answer the phone and/or just let me pay the bill.

Company Response

10/17/2023

Company states: I'd like to preface our respojse by stating that it is our sincere preference to positively engage with complainants to resolve their disputes in a fair and practical way. Please be advised that we have responded directly with our customer, We believe our response addresses the concerns raised in the complaint. If you have any questions or concerns, please don't hesitate to contact me directly at 213-833-2406 or toll free at 855-323-1869 ext, 2406 betweeb the hours of 8:30am-5:30pm MT.

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