Credit Foundation of America complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege unauthorized bank debits, late payments to creditors, no contact with creditors, declining credit scores and an inability to reach the company. Customers complain the company asks for credit card or bank account numbers, and are told the initial deposits will not be deducted until the contract is signed. Complainants report their accounts are charged without their authorization or knowledge, causing added financial distress due to bank overdraft charges. Others complain that the company fails to contact their creditors, even though the company debits their accounts monthly. A few customers complain of receiving repeated unsolicited phone calls from the company offering debt relief.

The company responds to some complaints by issuing full or parital refunds, cancelling accounts, or by claiming they have received verbal authorization from customers to debit accounts. The company generally disputes allegations that they fail to pay or contact creditors. In some cases, the company explains that it informs customers that it may take up to 90 days to get creditors to agree to a plan. They contend that they have abided by the terms of their client agreement. The company replies to solicitation complaints by removing the customer's information from their database.

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