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Credit Jewelry complaints

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2309 North Broadway Avenue
Oklahoma City, OK 73103 | Get Directions

(405) 528-0058

http://creditjewelryok.com

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Total Amount in Dispute:
$170.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Credit Jewelry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Credit Jewelry

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11/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $170.00 Amount Settled: $0.00

Customer Complaint

10/22/2021

Bought a necklace for 850.00 no credit check no problems. Left it in layaway a couple of months paying to finally get it out and had it appraised. To my surprise it was only worth 500.00. When I tried to get my money back I was told I would be given a refund but when I got there they gave me only 680.00 Resolution Sought I am owed 170.00 on this purchase. This business be should be exposed so people don't shop there

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