Credit Karma, Inc. complaints

At first I tried to access my account using my email. I enter in my correct information and it says that the information that credit karma has on file does not match what I entered. Yet credit karma was able to authenticate me with my new number and send me a code. So then I go to create a new account and it gives me a "whoops" error message. When I went to the virtual chat for help because they don't have any emails or phone numbers posted. A rep named Lorena O. Was 3000 unhelpful. She kept telling me to try a different device change networks update your app try a different Internet browser clear cookies, all standard forms of troubleshooting which I told her that I have done already. Then she cuts me off in the chat and asks if there is anything else she can help me with. I asked for an escalation team or supervisor because she does not have the required skill to think what else may be causing the issue. She kept telling me that my information is okay on Credit Karmas end. She did not verify my information to come to that conclusion. I entered my SSI and DOB and kept getting a error message that says the information I entered does not match what Credit Karmas has on file. She quickly told me that the supervisor will tell me the same thing she is and said there is no way to transfer me or further assist. Meanwhile I asked for a complaint line, a compliance line, a supervisor line or an escalation line. I screenshotted the entire conversation. Resolution Sought Get someone who actually is knowledgeable and can help me with my account. This virtual rep I chatted with today Lorena O. Was completely unhelpful.

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I have been trying to track my 2022 refund after speaking with IRS. They gave me a trace number in front out. My money went to a close Credit Karma account after reading many complaints and reviews or Intuit Credit Karma TurboTax close their cards. A lot of people were switched to the Credit Karma card so missing incredible returns many missing stimulus paymentsthat went to an unknown account number although the routing number is the same. That went to a unknown account number although the routing number is the same and matches mines that is not my account number I had on my taxes after speaking with the representative for three hours he confirmed it was on a closed account, but we confirmed the balance after I finally was able to access the old closed account that was closed as error on Credit Karma behalf I found out by calling Credit Karma looking for just refund. The number advise me. They closed the account and open me a new one. They just apologize For the error however I need this refund. I did not have a cash app account March 2023 when it was deposited February 28, 2023 all the funds were sent to a BigHomie Max from my card as he used it on nothing but Cash app purchases. This is fraud For many to tell me the money was returned to the IRS to IRS trace and found out is still with credit card also the refund amount of 4094. The money that was stolen was only about 3200. Where is the rest of this money? I am currently homeless with children and this will help me get a Resolution Sought Call me or release my money. I have screenshots of the chat conversations from Credit Karma Will conflicting information. Finally, the money was found and to find out I was all spent and went to an old account number. Credit Karma had issues with in 2022 generating this account number who stole thousands of refunds a stimulus

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