Complaints for Credit Repair Center of the Inland Empire in San Jacinto, CA

P.O. Box 1678
San Jacinto, CA 92581 | Get Directions

(800) 654-1630

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges after paying the required $350 fee to have the company remove negative items from her credit report, the company failed to remove the negative items and the complainant alleges positive items were removed and her credit is worse than before she hired the company.

The company responds to the complaint by stating the customer signed a contract agreeing to a full refund if the company was unable to remove a minimum of $500 of misleading, obsolete, unverifiable, or inaccurate debt, however the consumer refuses to send updated copies of her credit report for verification.

Complaint Closing Statistics

0 complaints against Credit Repair Center of the Inland Empire closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Credit Repair Center of the Inland Empire complaints