Complaints for Credit Resource Corp. in Newport Beach, CA

1048 Irvine Avenue #636
Newport Beach, CA 92660 | Get Directions

(866) 541-2500

http://www.creditresourcecorp....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges the company refused to provide a refund based on their money back guarantee and the customer discovered that it is against the law to ask for payment before services of this nature are rendered.

The company responds to this complaint by indicating that the customer's credit was greatly improved in the program and score levels increased. They also state that they far exceeded the guarantee and the improvement made was above average.

Complaint Closing Statistics

0 complaints against Credit Resource Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Credit Resource Corp. complaints