Find a reputable business?

Complaints and Resolutions

Creditly Corp. complaints

Read Complaints File Complaint View Full Report

625 West Ridge Pike, Suite D105
Conshohocken, PA 19428 | Get Directions

(610) 756-5129

https://www.creditgenie.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$118.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Creditly Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Creditly Corp.

Sort by

12/2/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $112.99 Amount Settled: $0.00

Customer Complaint

11/1/2024

On Oct. 22nd I messaged them through their customer service portal, revoking ACH authorization and requesting for my account to de deactivated. As per their guidelines on their website I gave them more than 3 full business days before the scheduled payment for them to be able to process the request. I received a "request submitted successfully" once I had sent it and access to the account was deactivated in around an hour. Today Oct. 30th, Credit Genie took money out of my account, 112.99, even though I followed their guidelines for them to no longer have access to my account. I contacted their customer service via email, and they are claiming no such request was submitted to them, even though they deactivated my account right after my request, proving they indeed receive the request. I want my money refunded to me, as they are fraudsters who unlawfully took money from my account without consent Resolution Sought Refund the money that was taken out of my account.

Company Response

11/19/2024

We received a message from the user on October 30, 2024, stating they had sent an email the week prior. Unfortunately, we could not locate any other communication from the provided email address. We shared this information with the user and proceeded to process their request the same day. As a reminder, per our terms and conditions, we require notification at least three full business days before the scheduled debit date. This notification must include the email and phone number associated with the mobile app account. Without the correct and complete information, it may not be possible to stop the withdrawal of the preauthorized transaction. When a user takes a cash advance they agree to repay the advance as per the Terms and Conditions, something this user is not willing to do, so although they state they want their money refunded to them, it is not really theirs. However even though the user could not provide proof of the earlier email, we have issued a refund for their advance repayment as a courtesy.

3/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4.99 Amount Settled: $0.00

Customer Complaint

2/26/2024

Charged a bank connection fee that was not in the initial sign up. When disputing they send their digital records claiming that I agreed to it when there was nothing in the sign up about it. I randomly had a 4.99 charge taken from my bank account. Resolution Sought Refund the bank connection fee

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile