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Total Amount in Dispute:
$8.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CreditReview closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CreditReview

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11/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $7.94 Amount Settled: $0.00

Customer Complaint

10/25/2024

I was trying to get a copier of my credit score and this site said for a dollar they would tell me my credit score, so I agreed. I guess I missed the fine print because after the agreed dollar, they proceeded in taking another 7.94. I did not agree to this neither was this posted to where it could be understood. I feel as if it was a legal gambit to be able to charge me more without a clear understanding. How many other people will be duped by this? Please take an honest look into this matter. Resolution Sought A refund of my money. I have no income. I was getting the credit score to try and build on it. Now I'm out of pocket for a company that doesn't fully disclose their charges or their contracts. If no refund is possible than please issue some kind of penalty.

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