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Crestmont Hyundai complaints

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2961 Center Road
Brunswick, OH 44212 | Get Directions

(330) 225-0011

https://www.crestmonthyundai.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Crestmont Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Crestmont Hyundai

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4/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/3/2024

I bought a 2014 infinite qx80 on February 24, 2024, at the time they was waiting on a part so they gave me loaner until my vehicle was serviced, so a week later I came back and and picked my vehicle up. Not even two days later I started having issues with the vehicle, I called the salesman and told him what was going on. He told me what do I expect when a car has 150000 miles on it and it is AS IS! I told Ron no one ever told me the car was AS is and I have no paperwork saying it was as it, I purchased a 3,000 dollar warranty with the vehicle. Today, on March 29th my check engine light came on, I'm not sure why, I have had this truck less than 45 days and all this is happening. I called Assurant which my warranty is under and filed a claim, she told me there is no way I should have these problems only having the vehicle less than 45 days, she told me to reach out to THE GM and let him know what is going on, I did email him but haven't got a response back. I feel that they sold me a lemon and there is lemon laws, my warranty also told me to tell them to provide me with all service that was done to the vehicle, I did get a text with all the service that was done to the vehicle. I'm waiting for the gm to respond back and forva repair shop to respond back to see if they will work with Assurant. They should be charged for selling vehicles that have not been serviced, it unfair and unfortunate. Resolution Sought I just want my vehicle repaired the right way with no check engine lights on, and fix everything I informed them about, they know what is going on but never have a response

1/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/29/2021

I bought a 2012 Grand Caravan from them. I was told that if I took delivery of the vehicle they will call me when the new radio comes in for them to install it for me. I was told it could be awhile because of covid in the shipping crisis. I have tried to follow up with them to check on status and they either do not know what's going on or they're ignoring me. I bought the vehicle several months ago the situation should be resolved by now. Resolution Sought I would like to know what's going on with my factory stereo and what type of resolution that Crestmont Hyundai is willing to offer to fix this problem

Company Response

1/5/2022

Issue is resolved

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