Complaints for Cricket Wireless, LLC in Atlanta, GA

Complaints	Type of response
3	Making a full refund, as the consumer requested
1	Making a partial refund
27	Agreed to make an adjustment
0	Refusing to make an adjustment
13	Refuse to adjust, relying on terms of agreement
5	Unanswered

49 complaints against Cricket Wireless, LLC

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3/30/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $140.00 Amount Settled: $140.00

Customer Complaint

3/5/2026

I certify and attest to my statement: I had purchased a speaker at the dollar store next to Cricket. Upon leaving the parking lot, I encountered a Cricket employee who told me they had a larger and better speaker for the same price I paid at the other store. I went to the first store and requested a refund, and I purchased the speaker the employee offered me at Cricket. However, it turned out to be defective. I returned it on the sixth day after the purchase, but the employee who made the sale was not there. The employee told me to return the next day because he hadn't made the sale and the person who sold it to me had to be present. I returned the following day, and the employee told me he wouldn't exchange it because six days had passed. I told him I had been there the day before, but he wasn't there, and he flatly refused to refund my money. I searched online on the complaint page, which states that for returns or refunds, you have a maximum of seven days, not six days as the employee indicated. I request a refund because... The speaker is supposed to have six hours of playtime, but the charge doesn't even last twenty minutes. Also, I can't move my phone away from the speaker when I'm using Bluetooth because there's interference or the sound cuts out. Furthermore, the employee didn't give me a receipt, and when I told him the box had already been opened because it was sealed, he said they opened it because they thought something was missing in Resolution Sought I want my money back.

Company Response

3/18/2026

March 18, 2026 Dear Sir/Madam, This correspondence is in response to a complaint filed by Mr. Martinez. In his complaint, Mr. Martinez states that he purchased a speaker at the dollar store next to Cricket Wireless and was informed by a Cricket Wireless employee about a larger and better speaker for the same price. After returning the first speaker for a refund, he bought the speaker at the Cricket Wireless authorized retail store, which turned out to be defective. He attempted to return it on the sixth day after purchase, but the employee present refused to process the return, citing a six-day limit, despite the policy indicating a seven-day return window. Additionally, he reported issues with the speaker's battery life and Bluetooth connectivity, and he did not receive a receipt at the time of purchase. We attempted to contact Mr. Martinez on March 9, 2026, but were unsuccessful. The same day, his wife contacted us on behalf of Mr. Martinez. She explained to us that she was not provided with a receipt and attempted returning the speaker but were rejected. We apologized to Mrs. Martinez for the inconvenience and recommended visiting the authorized retailer once again, as we were unable to locate the purchase without the order information. Mrs. Martinez contacted us to provide us with the order details, and we assured her we would escalate her concern with the store leadership for further investigation. On March 11, 2026, our store leadership informed us that they were able to contact them and stated that they provided a full refund for the purchase and shared a copy of the return receipt. We attempted to contact Mr. and Mrs. Martinez on March 11 and 14, 2026, to confirm if they had additional questions and/or doubts about the resolution provided, but we had no success. Regards, Cricket Wireless Office of the President 1025 Lenox Park Blvd. NE Atlanta, GA 30319

2/10/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

1/13/2026

On December 10th I went to cricket wireless to get cellular service. I got the phone the Moto g power, a phone case, and a screen protector the phone worked for the first two days, then cricket wireless kept locking me out of my phone by locking my SIM card out, I went to the store numerous times spent money on new SIM cards because they kept saying that the SIM card burnt out that's why it happened. Try to get a refund they wouldn't give me a refund, they gave me a new phone and the same issue cap happening I took screenshots of it they try to lie and say that I had airplane mode on or had my data off and I said no this ain't what happens when the date is turned off our airplane modes on, I showed them what happens when I turn the data off or put it on airplane mode it doesn't lock me out my SIM card. Then they gave me an old phone from 2021 to use that worked okay but the same issue cap happening I kept getting locked out of my SIM card, and I kept paying for new SIM cards that would work for a minute then they would stop working. Resolution Sought I would like the business to issue me a refund. When the issue happened it happened two days after I bought the phone thank you going on.

Company Response

1/28/2026

This correspondence is in response to a complaint filed by the Ms. Garcia. In her complaint, Ms. Garcia details an experience with Cricket Wireless after purchasing a Moto G Power phone, a phone case, and a screen protector on December 10, 2025. She reported that the phone functioned properly for the first two days before Cricket Wireless began locking them out of the phone by disabling the SIM card. Despite multiple visits to the store and purchasing new SIM cards, the issue persisted, leading to the provision of a replacement phone that exhibited the same problem. She noted that the staff suggested they had airplane mode activated, or data turned off, which she disproved with screenshots, and ultimately, she was given an older phone from 2021 that also failed to resolve the issue, resulting in continued SIM card lockouts and additional expenses for new SIM cards.

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