Complaints for Cricket Wireless, LLC in Atlanta, GA

Complaints	Type of response
3	Making a full refund, as the consumer requested
1	Making a partial refund
26	Agreed to make an adjustment
1	Refusing to make an adjustment
12	Refuse to adjust, relying on terms of agreement
4	Unanswered

47 complaints against Cricket Wireless, LLC

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9/13/2026

RESPONSE: Refusing to make an adjustment Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

8/17/2026

I've been paying for services that I cannot use and when I contact customer support the only thing I get are lies repeatedly I can call and they'll tell me one thing I can hang up and call back and they'll tell me something totally different I'm tired of being lied to and paying for services that I cannot use Resolution Sought I won't adjust it on my bill for multiple months that I have not been able to use services that I have been paying for it is ridiculous and I want their representatives to stop lying

Company Response

9/1/2026

September 1, 2026 Dear Sir/Madam, This correspondence is in response to a complaint filed by Ms. Manord. In her complaint, Ms. Manord expresses frustration overpaying for services that she has been unable to use, highlighting her dissatisfaction with customer support, which she claims has provided inconsistent information. She seeks a resolution that includes an adjustment on her bill for the multiple months during which she has not been able to access the services she has been paying for. We attempted to contact Ms. Manord on August 20, 24 and 27, 2026, but were unsuccessful. Should Ms. Manord still need assistance, she is encouraged to contact Cristhian, Cricket Wireless Office of the President Manager, at 844-246-5844. Regards, Cricket Wireless Office of the President 1025 Lenox Park Blvd. NE Atlanta, GA 30319

3/30/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $140.00 Amount Settled: $140.00

Customer Complaint

3/5/2026

I certify and attest to my statement: I had purchased a speaker at the dollar store next to Cricket. Upon leaving the parking lot, I encountered a Cricket employee who told me they had a larger and better speaker for the same price I paid at the other store. I went to the first store and requested a refund, and I purchased the speaker the employee offered me at Cricket. However, it turned out to be defective. I returned it on the sixth day after the purchase, but the employee who made the sale was not there. The employee told me to return the next day because he hadn't made the sale and the person who sold it to me had to be present. I returned the following day, and the employee told me he wouldn't exchange it because six days had passed. I told him I had been there the day before, but he wasn't there, and he flatly refused to refund my money. I searched online on the complaint page, which states that for returns or refunds, you have a maximum of seven days, not six days as the employee indicated. I request a refund because... The speaker is supposed to have six hours of playtime, but the charge doesn't even last twenty minutes. Also, I can't move my phone away from the speaker when I'm using Bluetooth because there's interference or the sound cuts out. Furthermore, the employee didn't give me a receipt, and when I told him the box had already been opened because it was sealed, he said they opened it because they thought something was missing in Resolution Sought I want my money back.

Company Response

3/18/2026

March 18, 2026 Dear Sir/Madam, This correspondence is in response to a complaint filed by Mr. Martinez. In his complaint, Mr. Martinez states that he purchased a speaker at the dollar store next to Cricket Wireless and was informed by a Cricket Wireless employee about a larger and better speaker for the same price. After returning the first speaker for a refund, he bought the speaker at the Cricket Wireless authorized retail store, which turned out to be defective. He attempted to return it on the sixth day after purchase, but the employee present refused to process the return, citing a six-day limit, despite the policy indicating a seven-day return window. Additionally, he reported issues with the speaker's battery life and Bluetooth connectivity, and he did not receive a receipt at the time of purchase. We attempted to contact Mr. Martinez on March 9, 2026, but were unsuccessful. The same day, his wife contacted us on behalf of Mr. Martinez. She explained to us that she was not provided with a receipt and attempted returning the speaker but were rejected. We apologized to Mrs. Martinez for the inconvenience and recommended visiting the authorized retailer once again, as we were unable to locate the purchase without the order information. Mrs. Martinez contacted us to provide us with the order details, and we assured her we would escalate her concern with the store leadership for further investigation. On March 11, 2026, our store leadership informed us that they were able to contact them and stated that they provided a full refund for the purchase and shared a copy of the return receipt. We attempted to contact Mr. and Mrs. Martinez on March 11 and 14, 2026, to confirm if they had additional questions and/or doubts about the resolution provided, but we had no success. Regards, Cricket Wireless Office of the President 1025 Lenox Park Blvd. NE Atlanta, GA 30319

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