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Cricket Wireless, LLC complaints

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575 Morosgo Drive NE
Atlanta, GA 30324 | Get Directions

(800) 274-2538

http://www.cricketwireless.com

Contact 1-800-CRICKET for hours

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Total Amount in Dispute:
$37,312.00

Total Amount Settled:
$655.00

Complaint Experience

89%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

45 complaints against Cricket Wireless, LLC closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
1	Making a partial refund
25	Agreed to make an adjustment
1	Refusing to make an adjustment
11	Refuse to adjust, relying on terms of agreement
4	Unanswered

45 complaints against Cricket Wireless, LLC

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10/19/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $245.00 Amount Settled: $0.00

Customer Complaint

9/16/2026

I purchased a brand new cell phone and was having issues with it since day one. The receipt says I have 7 days to return the phone I went there on day 6 and was told that I could Not return/ replace the phone . It is now almost 3 weeks later and the phone still has issues on the daily. Not making or receiving calls Apps not opening Resolution Sought Return my money or replace the phone

Company Response

10/7/2026

We contacted Ms. Davis on September 18, 2026, to discuss her complaint. After reviewing her account, Ms. Davis reported that her device was not functioning properly despite completing troubleshooting steps recommended by a Cricket Wireless authorized retail store. We reviewed the device warranty process with her and offered to assist with obtaining a warranty replacement device, which she accepted. We initiated the warranty claim and advised Ms. Davis that we would follow up once she received the replacement device. Upon multiple contact attempts, we successfully reached Ms. Davis on September 28, 2026, to follow up on her case. Ms. Davis confirmed that she had received the replacement device, and we assisted her with the setup process. We successfully activated the eSIM on the new device, and Ms. Davis confirmed that it was working properly. On September 29, 2026, Ms. Davis contacted us to report issues with the device, stating that she was unable to make or receive calls. We advised her that we would escalate the matter to our technical support team for further investigation and offered a follow-up call to provide updates regarding the resolution. We contacted Ms. Davis on October 2, 2026, to follow up on her case. During our conversation, Ms. Davis confirmed that she had transferred her wireless service to another provider. We explained that, because the wireless number had been ported out, our technical support team was unable to complete its investigation into the reported device issues. Ms. Davis requested assistance with returning the device and obtaining a refund. We explained that although the standard 7-day return period had expired, we would make a one-time exception and assist her with the return process. We provided the return shipping labels and advised her that the refund would be processed once the device had been received and the return completed. Ms. Davis confirmed that she had no additional questions or concerns regarding her case.

10/14/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $750.00 Amount Settled: $0.00

Customer Complaint

9/15/2026

Cricket wireless has sim locked a phone I paid $750 from someone elce now I can't use the phone and the new company I am wanting service with tails me it's sim locked Resolution Sought Cricket wireless to stop lying and un lock my phone I own so I can take it to another carrier

Company Response

10/1/2026

October 1, 2026 Office of the California Attorney General Business Consumer Alliance 315 N La Cadena Drive PO Box 970 Colton, CA 92324 CC: Mr. Herman Re: Maverick Herman Complaint No: 99044844 Dear Sir/Madam, This correspondence is in response to a complaint filed by Mr. Herman. In his complaint, Mr. Herman states that Cricket Wireless has SIM locked a phone he purchased for $750 from a third party, rendering it unusable with his desired new service provider. He expresses frustration over being unable to unlock the phone he owns and states that Cricket Wireless provided misleading information regarding the unlocking process. Mr. Herman seeks a resolution that involves Cricket Wireless unlocking his phone so he can utilize it with another carrier. We attempted to contact Mr. Herman on September 18, 21, and 24, 2026, but were unsuccessful. Should he still require assistance, we encourage him to contact Claudia, Cricket Wireless Office of the President Manager at: 844-246-5844. Regards, Cricket Wireless Office of the President 1025 Lenox Park Blvd. NE Atlanta, GA 30319

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