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Cricket Wireless, LLC complaints

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575 Morosgo Drive NE
Atlanta, GA 30324 | Get Directions

(800) 274-2538

http://www.cricketwireless.com

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Total Amount in Dispute:
$88,567.00

Total Amount Settled:
$754.00

Complaint Experience

81%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

130 complaints against Cricket Wireless, LLC closed in last 3 years.
Complaints Type of response
5 Making a full refund, as the consumer requested
1 Making a partial refund
70 Agreed to make an adjustment
7 Refusing to make an adjustment
25 Refuse to adjust, relying on terms of agreement
22 Unanswered

130 complaints against Cricket Wireless, LLC

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5/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

I go by the username of Steve McGee I cannot get into my account where I can pay the bill I have tried to talk to customer service like 10 11 times I have talked to two or three of the different stores nobody wants to work with me and give me my temporary passcode so I can get into the account because I do not remember the password to get in I have gave them the PIN number I have gave them my name I cannot have the temporary passcode sent to me because the phone is shut off I have had over 150 spam and telemarketer calls a day I have asked them to stop it and where do they do they didn't do a thing so I moved on to a different company but I am willing to pay the bill still even though I don't think that I am should pay it because of the spams the hacking the telemarketers the solicited calls you name it I've had it with cricket wireless only thing I was asking was for the passcode to be or the password to be reset I cannot do that on the internet I cannot do that on cricket wireless app do the phone they refused to work with me in any possible way so I have to get something done if they want their money I would appreciate if the better Business bureau can help me in any way possible to where I can get this taken care of The only thing I want is the unlock my phone's and move on to a different company that I have already done but I can't put it in my name because of cricket wireless and they are giving me a bad reference they are giving bad refere Resolution Sought Maggie's hired outcome is to get my two phones unlocked move on and quit getting a bad reference and get in a bad credit rating that is my outcome I also have been trying to get them to let me have my phone opened up on the network so I can take it to another carrier they have done nothing but lie they have done nothing but calls me heartache they have caused me to about have a heart attack because of it I am a very elderly person and I have had a lot of criminal internet lies I have called FBI

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4/21/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

I done a bridge pay program with them on a 170 something dollar phone bill paid 115 and a week later I was supposed to pay another 72 dollars they wanted me to pay a 5 dollar fee to pay my bill didn't have it so they shut my phone off I tried to pay it Monday in store on March 25th of 2024 and they informed me I had to buy a whole new month of service at 197 dollars that is robbery. Resolution Sought I would like them to let me pay my 72 dollars so I can get my phone turned back on and transfer to a new phone company like Verizon.

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Company Response

4/9/2024

April 6, 2024 Office of the California Attorney General Business Consumer Alliance 315 North La Cadena Drive Colton, CA 92324 CC: Mr. Junkersfeld Re: Mr. Junkersfeld Dear Sir/Madam, This correspondence is in response to a complaint filed by Mr. Junkersfeld. In his complaint, Mr. Junkersfeld states he setup a Bridge Pay on his account to split his payments. When he attempted to complete his second payment for $72.00, he was informed he needed to pay an additional $5 for the assistance fee. He was not able to pay the $5 additional assistance fee and his account was suspended for non-payment. He then tried to make his payment at a Cricket Wireless authorized retail store on March 25, 2024, and found that he needed to pay the full monthly bill to restore his line. Mr. Junkersfeld would like to pay his $72.00 to restore his service. We contacted Mr. Junkersfeld on April 2, 2024, to discuss his complaint. After reviewing his account, we found he had already paid to restore his service on March 25, 2024. We explained to him that when the second Bridge Pay payment is missed, the total for next month's bill and reactivation fee is required to restore service. We confirmed all charges are valid on his account. Lastly, we provided him with information about his next payment date and balance due on his account, we shared tips on how to pay his monthly bills and alternative payment options available for him to avoid additional fees and future suspensions on his account. We thank Mr. Junkersfeld for his communication. Regards, Cricket Wireless Office of the President 1025 Lenox Park Blvd. NE Atlanta, GA 30319

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