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Critics Choice Video complaints

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PO Box 642
Itasca, IL 60143-0642 | Get Directions

(800) 367-7765

http://www.ccvideo.com

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Total Amount in Dispute:
$26.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Critics Choice Video closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Critics Choice Video

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2/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $25.97 Amount Settled: $0.00

Customer Complaint

1/19/2024

I sent them a mail order on 7-14-2023 for some DVDs, paid with by personal check. On 9-14-2023 they emailed me that some items were not available and I would receive a refund of $25.97. On 9-30-2023 they said it had been mailed. It never arrived. They said I had to wait 90 days before it could be called "lost." On 1-2-2024 I again told them it had never arrived. They said my email was "forwarded to the correct department for review." As of 1-16-2024 I have heard nothing more from them. Resolution Sought The refund I was due four months ago.

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