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Crossroads Hyundai of Loveland complaints

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3870 Byrd Drive
Loveland, CO 80538 | Get Directions

(970) 744-4245

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Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Crossroads Hyundai of Loveland closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Crossroads Hyundai of Loveland

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6/1/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

2/24/2023

My fiancé and I bought a car from this location 5 months ago I haven't made my 6th payment yet and the vehicle has suffered catastrophic failure of the engine transmission and powered steering pump. I no longer have a working vehicle and they were only allowed to rent me a car for 2 days they insisted that we are the reason for such failure but I know for sure we were not responsible they refuse to help any further. Resolution Sought I want a full refund on the car any money I spent on it I would like to reimbursed and since I am not the only one with this problem I would like to see Hyundai shut down.

Company Response

3/17/2023

Company states; Please be advised that this Customer has a warranty, which he can follow up them. Also, note that this vehicle was purchased as is with 142,000 miles on it. So therefore, at this point no refund will be provided. Also, I like to invite the customer back to have a civilized conversation, and see if we could assist him in any way. Thank you, Manager

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