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Crosstown Motors complaints

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14907 US-68
Mt. Orab, OH 45154 | Get Directions

(937) 444-3347

https://crosstownmotors.org/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Crosstown Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Crosstown Motors

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7/30/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/5/2024

Bought vehicle from crosstown motors Tim Foley had vehicle back to shop three to four times because tire was leaning on back said that airbags was bad one time then said it was a part of the leveling system, took it to have tires put on by another mechanic and found out frame was broken was undriveable not roadworthy did not tell me for 2 weeks I had to go find him to find out what was going on when I did he told me and I was looking at other cars thought I was getting traded in but no now car is sitting at his dealership non-drivable only had 6 months and it wasn't in on the trade in now he's trying to stick me with that vehicle and the new one I just got has been in the shop five times in the last 45 days been calling him to tell him to straighten it out he will not call back or answer back can you please help me it was $10,000 Resolution Sought Would like to have vehicle going out my name taken back can't pay for something it's not roadworthy have plenty of pictures to prove that and another mechanic

Company Response

7/18/2024

Company states; Mr. Kennedy purchased a 2012 Infinity Qz56 on June 30th, 2022. He had not complained about anything until a few months back after he put 11,000 miles on the vehicle. He called me and said, he had it at a tire shop and the shop told him they wouldn't try to put it on a lift because the frame was shot. I asked him to bring it by for us to look at it here, he had steel belts showing on his tire. The rear air bag system was not functioning, but the frame was fine. I put a brand-new tire on the rear of his vehicle and didn't charge him a penny for it. I told him he needed a new air shock for the rear of his vehicle, and if he would buy them, I would replace them at no labor charge. He didn't want to pay, so he asked if he could purchase another vehicle. I told him, he could, but I couldn't take the Infinity in on Trade. Now, he says; he thought he was trading it in. I have tried to help him, even though, I didn't have to. He left the Infinity here, and refuses to take it off my lot. Thank you, Owner, Crosstown Motors

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