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Crown Bullion Inc complaints

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901 Main Street, Suite 6540
Dallas , TX 75202 | Get Directions

(888) 568-6852

https://crownbullion.com/

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Total Amount in Dispute:
$180,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Crown Bullion Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Crown Bullion Inc

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11/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $155,000.00 Amount Settled: $0.00

Customer Complaint

9/26/2023

In May of 2023 I put 155,000 from my 401 into Crown Bullion. I was told my money was in the Addison depository, but I never received a phone call as to how I get into the Addison depository or a password on how to get in. I called several times and they said they would call me back, but they never did. Now I see that they are permanently closed. I would like to know if my money is truly in the Addison depository or where it is. Resolution Sought I would like all my money back.

1/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

12/9/2022

Sell you precious metal coins and never ship you the coins Resolution Sought Shut them down

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