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Crown Home Center, Inc. complaints

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1702 South Robertson Blvd Suite 408
Los Angeles, CA 90035 | Get Directions

(310) 984-7625

http://www.crownhomecenter.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Crown Home Center, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Crown Home Center, Inc.

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10/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/3/2022

Bathroom remodel. Seat was put in to large had to be ripped out and redone! Job was estimated 4 weeks. It actually took 7 weeks! Cost of 35000 dollars!!! Resolution Sought Reevaluate the total cost!

7/5/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/3/2021

Their constant calls through the call center they use are tiresome and often multiple times in a day. They ALWAYS say they spoke with me last year and that I said to call back to see if there was anything I needed done to the house. I see no need to deal with a company that starts out with a LIE when attempting to do business with you. I am not even a customer and they have still made me need to file a complaint about their job. Resolution Sought An official apology, not utilize unsolicited cold calls, respect the do not call registry, and a single two dollar bill for wasting my time.

Company Response

6/22/2021

We have already spoken with this person multiple times. We have never done any work with Mr. Campbell. The CEO of the company has personally spoken with him. However, the phone numbers he has given us have never matched any records within our database. We believe that this person has confused us with another home improvement company. Despite this, he has repeatedly called us over the last month, each time giving a different phone number to block, none of which we have ever called, and has begun threatening employees. We have already spoken with Mr. Campbell multiple times and we have placed all the phone numbers given to us on our do not call list.

Customer Rebuttal

6/22/2021

Your cold callers literally named your company as the ones they were calling on behalf of. Had you listened, I said I was sick of the calls being sent to the party I am acting on behalf of. Stop your practice of using cold callers that call often, sometimes multiple times per day. Placing the numbers given to you by customers that were sick of your behavior and less complaints of this nature will be made. Your diversions don’t change the fact your company using cold callers utilizing predator tactics is a objectively horrible thing to do.

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