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Crowned by Ashley Hogan complaints

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6502 Tidwell Road Suite D
Houston, TX 77016 | Get Directions

(832) 248-4727

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Total Amount in Dispute:
$835.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Crowned by Ashley Hogan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Crowned by Ashley Hogan

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7/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $835.00 Amount Settled: $0.00

Customer Complaint

7/5/2022

Ashley charged me $50 for a consultation she was late two hours tp my appointment and said I never booked when I received confirmation for the site for my appointment she said well I still don't see it o told her it came out of my account I'm looking at it after paying an additional $25 she stalled for a few more hours then we agreed what I wanted my hair like. She sent an invoice for $760. I was suppose to receive two bundles and an 20 inch wig . The wig was bald and she tried to hide the hair on the seat so that I wouldn't take what I paid for both of me and my hair hair was falling down before I left and her shop . I asked her to fix it and she pay my head like she was doing something then her celebrity client came and she said I'm done. I was late for my wedding o looked when I got in my car . Ashley also has a lock on the door with a switch where it's locked during business hours so o couldn't go back on unless she hit the switch to unlock it. My tracks was showing and the wig was bald Resolution Sought I would like for a refund of half the amount I paid for service.

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