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CruisesOnly complaints

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100 Quannapowitt Pkwy Ste 100
Wakefield, MA 01880-1352 | Get Directions

(800) 278-4737

http://www.cruisesonly.com

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Total Amount in Dispute:
$1,338.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CruisesOnly closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CruisesOnly

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2/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,338.00 Amount Settled: $0.00

Customer Complaint

1/8/2024

Cruises Only started my reservations were canceled due to non payment. Calls from me to Cruises Only were being made constantly in order to make much needed corrections to my reservations before making final payment. The calls were made from me because I didn't want to be binded to incorrect arrangements and risk losing out on money later. The number of people to each room was all wrong. Though I made numerous calls (have dates, times and names of each call) I could not get anyone to help. Calls were made by me almost every other day. 2 agents assured me a manager named Jerry was going to call me (which he didn't) and then I was told a manager named Mario was going to call me (he didn't.) My agent Michael Boone was apologetic, however was of no help. Tonight I finally got a supervisor (not a manager) named Tammy at ext 35414 and she was extremely rude and condescending to me. Ultimately I found, I'm out $1338 with the "only" other option being to have my reservation reinstated at a much higher rate. These reservations were initially started June 16th and for the last month it has been such a horrible experience to try and get a live person to speak to with knowledge of how to fix my reservations (2 rooms.) I'm out of my hard earned money and my reservations. Resolution Sought Reimburse me my money or honor the original rate I was quoted being that they dropped the ball regarding my reservations.

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