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Crunch Fitness - Fairmount complaints

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3440 West Genesee Street
Syracuse, NY 13219 | Get Directions

(315) 484-1000

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Total Amount in Dispute:
$360.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Crunch Fitness - Fairmount closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Crunch Fitness - Fairmount

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1/10/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $360.00 Amount Settled: $0.00

Customer Complaint

11/29/2023

Drew money from my account . Told them twice not going to continue with private trainer. Still have 3 sessions Had to stop had surgery right hip replacement. Resolution Sought Want my money back and put on record they are rude and not nice to deal with.

Customer Rebuttal

12/29/2023

I did tell Shane I was unable to continue twice. Missed 2 appts. my hip was so bad and I told my personnel trainer I could not continue. My personsal training of 8 sessions was not even completed. They should not take money when original sessions were not completed.I am not the only person to have trouble with the Crunch. Unfair to take something ahead of finishing. It is a racket and that $360.00 I need for my hospital bill. I will contact the Attorney Generals Office with this matter. They took the money in October.

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