Crunch Fitness complaints

I joined Crunch Fitness when I was 15 years old. At that time I was a minor and therefore not legally capable of entering a binding contract, yet Crunch enrolled me in a personal training program. Over the course of several months I was charged a total of $700 for personal training services that were never provided. After each payment I was told by Crunch staff that a trainer would contact me when one became available, but no trainer ever contacted me and no services were delivered. In addition to the $700 for personal training, Crunch charged multiple annual/recurring fees to my account without proper authorization or explanation. After reviewing my bank statements I discovered that Crunch charged my account for more than $1,000 in total unauthorized or wrongful charges. On a recent visit to the Topeka location I attempted to resolve this matter in person and gave Crunch one more chance to make it right. Staff issued me a seven-day trial card but then told me I could not use it because I had a prior membership — a restriction that was not disclosed on the trial card itself and contradicted the fact that staff had just issued the card. I have repeatedly attempted to contact Crunch (by phone, in person, and via membership channels) to request a refund or proper accounting; every time I have either been ignored or received no substantive response. I am seeking either a full refund of the $1000 I paid for unused personal training services or a complimentary one-ye Resolution Sought I've stated to them in multiple emails I would accept a full refund or a complimentary 1 year membership.

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I have not heard anything from Crunch Fitness since my initial email over 7 business days ago. Thank you.

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Signed up with them at the beginning of the year haven't been back since February 11, 2025 The have since found a credit card not tied to my membership and took money from it. Resolution Sought Give me a refund.

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