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Crunch Fitness complaints

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PO Box 1918
New York, NY 10011 | Get Directions

(212) 993-0300

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Total Amount in Dispute:
$3,091.00

Total Amount Settled:
$54.00

Complaint Experience

58%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

19 complaints against Crunch Fitness closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
5	Unanswered

19 complaints against Crunch Fitness

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4/22/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

I was walking to my next class when people from crunch fitness were looking for new member for their gym. I decided to join after 30 min of constant pressure of join. Which I stated I will only join for two months. When I got home I look for the gym and to cancel I need to go in person. So I tried to change my home gym to closer gym. I went in persons and they said it okay and I do not to change my home gym I was alright but what if I want to cancel the gym is to far from home. The manger gave me his phone number to message him or give him a call to cancel. After two months I kept get fees. I gmail, called and message. The same day I got a fee of 60 something dollar. I was think my membership was cancelled but a week later I get charge again were I call me bank to cancel because I was get no help from management in they gym. The bank cancel the fee but the next month I get hit with another charge plus a 60 dollar late fee I called and they stated I did not call and message of cancel my membership so I stated I want to cancel this moment they tried to pressure me to not and force me to email the manger to cancel the membership while he was the manager. I ask about the payment and they stated they can do not about them and told me to end the call. Resolution Sought Give a refund and stop, find way to prevent people from canceling there membership and if your are truly trying be a gym for the people make a feature on your app to cancel or put a hold on your membership.

Company Response

4/8/2024

Hi there, We're sorry to learn of your experience, and we apologize for your frustrations. Please reach out to CrunchMS@Crunch.com with your complaint. Please be sure to include your BCA complaint number and any supporting documentation for our review. Crunch Member Services

3/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

3/5/2024

I went to the gym to get just the monthly membership. Then we get stuck with all the other amenities…as I was talking to a personal trainer about getting into a weekly training, he made my mind to the a personal trainer for 8 weeks which gives me $45 per training a total of $360. Still a very high price for my budge, but I thought I could do it. As I check my credit card this month. There was another charge of $90, which makes it $450. I have completed 6 classes and now I do not really want to go back and exercise anymore. Which it was a place to go and get the work out done and feel good… now I am stressed because it put me in a financial situation that I was not hoping for. Resolution Sought I want the reimburse of what they over charge me and the classes I won't be able to complete.

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