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Crunchyroll complaints

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444 Bush Street
San Francisco , CA 94108 | Get Directions

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Total Amount in Dispute:
$113.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Crunchyroll closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Crunchyroll

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12/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $112.68 Amount Settled: $0.00

Customer Complaint

12/1/2023

I was charged in error $112.68 on 11/4/23. It is now 12/1/23 and I have contacted the company multiple times via email, as they do not have phone customer service. I have not received any follow up about the charge. They have a chat agent on their website, who are unable to assist with billing errors and have supposedly escalated the case (three different agents have said this) but I have yet to receive any other response about the case. I have confirmation that they have escalated the case, but no follow up. Resolution Sought I need a full refund of the $112.68.

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