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Crunchyroll complaints

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444 Bush Street
San Francisco , CA 94108 | Get Directions

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Total Amount in Dispute:
$121.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Crunchyroll closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Crunchyroll

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4/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $8.48 Amount Settled: $0.00

Customer Complaint

3/7/2025

They have been charging my debit card over and over for that same amount for a year I've sent them emails and all they say is we're sorry to hear that by email then ask me to resend all my credit card information when they already have that information I told I was going to contact bbb I guess they think playing around .so please can yall investigate this company they got no contact numbers either how do you run a business with no contact number? Resolution Sought For them to refund my money and quit charging my card

12/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $112.68 Amount Settled: $0.00

Customer Complaint

12/1/2023

I was charged in error $112.68 on 11/4/23. It is now 12/1/23 and I have contacted the company multiple times via email, as they do not have phone customer service. I have not received any follow up about the charge. They have a chat agent on their website, who are unable to assist with billing errors and have supposedly escalated the case (three different agents have said this) but I have yet to receive any other response about the case. I have confirmation that they have escalated the case, but no follow up. Resolution Sought I need a full refund of the $112.68.

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