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CSL Plasma complaints

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101 East Olney Avenue, Unit #10
Philadelphia, PA 19120 | Get Directions

(215) 554-6846

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CSL Plasma closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CSL Plasma

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12/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/3/2024

I went to the CSL Plasma center on 3501 Cedar Lane, Philadelphia, PA. The tech that took my vitals was physically aggressive with me. When I complained to her and asked her to stop being so aggressive, she went to her supervisor to complain about my shirt. When the supervisor came over, she told me to come back tomorrow to donate. When I went back 2 days later, the supervisor blocked me in the system. I called 866-275-6800 to file a complaint and to speak to someone higher. The person at that number said she will send the complaint to the manager at the Cedar Lane site and there was no one else to speak to. I believe they are discriminating against me, also, because I am white. Resolution Sought I like the business to reprimand the supervisor in the morning at cedar lane and to remove my deferral from donating.

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