Find a reputable business?

Complaints and Resolutions

CSL Plasma complaints

Read Complaints File Complaint View Full Report

2625 Dix Highway
Lincoln Park, MI 48146 | Get Directions

(313) 305-1218

https://www.cslplasma.com/cent...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against CSL Plasma closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against CSL Plasma

Sort by

6/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

5/31/2022

I'm a donor at csl plasma, experience mistreatment and bullying by coworkers. Malfunction machine that was causing harm to my body and corruption of a donor experience, false nurse neglecting complaints. Being defer for not appropriate and effectively evaluating malfunctioning machines. I lost blood and fainted, the coworkers are unprofessional and purposely harming donors who are trying to help ppl in the world. Resolution Sought Be evaluated of staff, appropriate training and conduct of professionalism. Properly handling malfunctioned machines.

Company Response

6/15/2022

Company states: Donor payment was completed he received $60. Here's the information that was provided to the management team. Donor Anthony verbally threatened staff as they were trying to fix an alarm on the machine. He verbally stated, "Who do I need to slap around here to fix this machine." Staff was polite to donor when trying to explain to him that this can happen from time to time on the machine. Donor proceeded to rip off his mask and continued to be aggressive towards staff. Anthony completed his donation with no blood being lost or fainted in the center, nor has he contacted center stating that he fainted. Donor Anthony has the opportunity to speak with a member of management to help resolve his concerns.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile