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CT Moving and Storage complaints

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100 Smoron Road
Southington , CT 06489 | Get Directions

(860) 406-7253

http://www.ctmovingandstorage....

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Total Amount in Dispute:
$45,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CT Moving and Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CT Moving and Storage

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9/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $45,000.00 Amount Settled: $0.00

Customer Complaint

8/17/2021

Hired ct moving and storage, formerly Flynn moving and storage in Southington CT. They stole and or misplaced $45,000 worth of my belongings. They damaged my glassware and furniture and they say they're fully insured. However, they will not make good on an insurance claim. Driver's breath REEKED of alcohol. DOT needs to be made aware of driver operating a vehicle under the influence. I have contacted BBB and will be filing a complaint. Hundreds of other reviews claim damaged, missing items. I do NOT think they are fully insured as they claim because they NEVER admit to damaging one's possessions. Several complaints have been made against this company for damage. None of these people were reimbursed. I'd like the value of my missing and broken items. Resolution Sought I'd like the value of my missing and broken items.

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